Right of withdrawal

1. Right of withdrawal for consumers

The following right of withdrawal only applies to consumers:

The right of withdrawal does not apply to distance selling contracts for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

1.1 If the customer is an entrepreneur according to §1 UGB, revocation is completely excluded.

1.2 Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

1.3 Instructions for a return shipment that goes as smoothly as possible

If possible, please send the item back to us completely in the original packaging. Please use the return slip (please enter the reason for return) and enclose it in the package. The use of the return slip and the original packaging is not a “must”, i.e. not a prerequisite for asserting your rights, but it simplifies and secures the process for us. Improper use of the return option will result in costs. For items that are impaired or damaged by signs of use, R-Trade GmbH will charge an appropriate fee for the reduction in value. The same applies if accessories are missing when the goods are returned and/or packaging is so damaged that the goods cannot be sold. The acceptance of the delivery of goods by the consumer is not in itself to be viewed as a reduction in value.
In order to avoid damage to the goods or loss of the goods during transport, the goods must be returned properly packaged and correctly addressed. The return address and your sender details are already printed on our return slip. If you do not use our return slip, please note your sender details on the package and send the goods to our warehouse address:

GG2 vehicle technology
Attn: R-Trade GmbH
Bahnhofstrasse 103
8401 Kalsdorf near Graz
Austria

The customer must bear the costs of returning the goods as agreed.

1.4 The consumer has no right of withdrawal from contracts

1. a) Services if the entrepreneur - on the basis of an express request from the consumer in accordance with Section 10 FAGG and a confirmation from the consumer that he is aware of the loss of the right of withdrawal if the contract is fully fulfilled - has begun to carry out the service before the end of the withdrawal period in accordance with Section 11 FAGG and the service was then fully provided,
2. b) goods or services whose price depends on fluctuations on the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period,
3. c) Goods that are manufactured to customer specifications or are clearly tailored to personal needs,
4. d) Goods that, due to their nature, were inseparably mixed with other goods after delivery,
5. e) the delivery of digital content that is not stored on a physical data carrier, if the entrepreneur - with the express consent of the consumer, combined with his knowledge of the loss of the right of withdrawal if the fulfillment of the contract begins prematurely, and after providing confirmation in accordance with Section 7 Paragraph 3 FAGG – the delivery began before the withdrawal period according to § 11 FAGG expired,
6. f) urgent repair or maintenance work for which the consumer has expressly requested the entrepreneur to visit to carry out this work. If, during such a visit, the entrepreneur provides additional services that the consumer has not expressly requested, or if he supplies goods that are not necessarily required as spare parts for maintenance or repair, the consumer has the right to withdraw from the contract with regard to these additional services or goods.

Ultimately, the consumer has no right to withdraw from contracts concluded at a public auction.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts

- for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer/contractual partner is decisive or which are clearly tailored to the personal needs of the consumer/contractual partner - you can recognize these by the necessary entry of the chassis number ( = VIN / FIN / vehicle ident number) for an order.

In accordance with the provisions of the valid right of withdrawal, a vehicle-specific order is placed exclusively under conditions that apply to traders - thus excluding any cancellation, return or exchange rights.

By placing an order you confirm that you are not a private individual.

- of software products (e.g. OBDAPP) that were used or executed.

- where the goods were damaged after receipt by the consumer.

- for the delivery of goods that can spoil quickly or whose expiry date would quickly be exceeded.

The right of withdrawal expires prematurely for contracts

- for the delivery of goods if, due to their nature, they were inseparably mixed with other goods after delivery.

- to supply sealed electronic software/hardware products.

- for the delivery of vehicle-specific planned retrofit/cable set packages.

- to deliver audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.